was it kathleen sebelius or the president. i'm sure the president is going to take ultimate responsibility. he has to. after that, he has to treat this like he's treated some other crises we've seen in the past with storms. get somebody out front whose job it is. do regular updates on this. maybe there are some people outside the administration that can bring someone in to help steady the ship. but give regular updates. let people know what's going on. the entire system seems to be okay. it's just the website is screwy. >> but that is a powerful narrative, as is that old tape of president obama in 2009 saying with nancy pelosi holding the speaker's gavel, you're not going to lose your plan. >> they have a tortured response on think progress about how at the moment of the passage, anybody that had health care, it would last, anybody who changed their plans in the last two years, it's a little dodgier. they got to do better. >> mixed messaging is a problem, john. >> i've said this before, so at the risk of repeating myself -- >>